“I have just returned from staying a few days at your hotel and before I fail to do so I must congratulate you on the very high standard of Staff you employ & presumably train in their various positions. Every level of Staff I had contact with were most pleasant and helpful, always assisted with a smile and demonstrated a genuine interest in making my stay with you a very pleasurable experience. I wish my home was a lot closer so that I and my friends might experience your fine hostelry more often. Thank you.”